Got a question?
Get your answer
Our Frequently Asked Questions page is designed to educate, inform, and naturally guide you through our website content.
Use the table of contents to skip through sections.
If you cannot find the answer to your question, please feel free to contact us directly.
Table of contents
Got a Question? Get your Answer
Our Frequently Asked Questions page is designed to educate, inform, and naturally guide you through our website content.
Use the table of contents to skip through sections.
If you cannot find the answer to your question, please feel free to contact us directly.
Listings
General Information
Yes, it is free to register an account. And we also have premium plans that let you add wedding venues, suppliers, honeymoon destinations, events/fairs and packages & promotions.
No, you can only add any premium listing as long as you agree with the terms & services and fulfil the subscription payment. For more information about our pricing, visit our pricing page.
You can manage your profile, bookmarks and add free listings like Real Weddings, Real Engagements, Real Families and Styled Shoots.
Listings
Manage/ Edit Listings
The fastest way to add a new listing is using the My Account (menu found on any page). My account > Add listing > Choose the listing type you wish to add.
To edit an existing listing, head over to My Account (menu found on any page), press the three-dotted button on the listing you wish to edit and press the Edit button. The process will allow you to make any amends to your listing.
To add, change the images or the image order an existing listing, head over to My Account (menu found on any page), press the three-dotted button on the listing you wish to edit and press the Edit button. The process will allow you to remove, add or re-order the images used for your listing.
To add or change the logo to an existing listing, head over to My Account (menu found on any page), press the three-dotted button on the listing you wish to edit and press the Edit button. The process will allow you to remove, add or edit the logo used for your listing.
To add or change the contact information to an existing listing, head over to My Account (menu found on any page), press the three-dotted button on the listing you wish to edit and press the Edit button. The process will allow you to edit the contact information used for your listing.
To manage your listing reviews, head over to My Account (menu found on any page) and press the “Reviews” tab on the page.
To claim a listing, head over to the listing profile page and press the “Claim listing” link just under the name of that listing; fill in the required information and press the “Send” button.
Listings that aren’t claimed yet don’t have a “Send Enquiry” button, so they can’t receive any enquiries. After claiming a listing, you will be able to receive all direct questions for that listing straight to your inbox.
Listings
Pricing
To change your subscription, head over to My Listings (My Account > My Listings), press the three-dotted button on the listing you wish to renew and press the Renew button. The process will allow you to make any amends to your listing first (make sure to select the new subscription at this stage) then ask you to make a payment. Once the payment has been confirmed, we will keep the days you have left into your current plan and add the extra period you subscribed to. Now everything is set up with the new subscription plan.
It can be either because you have created a new listing or editing a listing with an expired subscription. Once you complete the payment, your listing will go live, and you will be no longer asked to make a payment next time you edit that listing.
If you have recently added a new listing, but your profile page isn’t live yet, it might be because we haven’t confirmed payment yet.
The fastest way to check if you have outstanding payments is using the My Account (menu found on any page). My account> My Subscriptions. You can find any due invoices and unpaid balance, and you can also make the payment by pressing the Manage Subscription link.
We are very sorry you are unhappy with our service and would love to change to make things better. Please contact us directly so that we are made aware of any issue you may have. If you are in the 30 days money-back guarantee and would like us to cancel your subscription and get a refund, we understand and respect your decision. In this case, please use the cancellation form free of charge.
When you add a listing with us, you enter into a contract to purchase a listing subscription. If you no longer wish to go ahead with the listing, you can cancel the contract before the 30 days money-back period – free of charge.
To make a payment by bank transfer or purchase order, you must select the “One Time” plan (radio button) when adding a new listing or make an additional payment. Once the “One Time” plan (radio button) is selected, you will have the choice to pay by bank transfer, and the following page will display our bank account credentials. Note that your listing will be live only after confirming the payment has been cleared by our bank.
A SWIFT code is used to determine which bank account you are using when you are transacting, while your IBAN identifies the specific bank you are using to make a payment/transfer.
To change your subscription, head over to My Listings (My Account > My Listings), press the three-dotted button on the listing you wish to renew and press the Renew button. The process will allow you to make any amends to your listing first (make sure to select the new subscription at this stage) then ask you to make a payment. Once the payment has been confirmed, we will keep the days you have left into your current plan and add the extra period you subscribed to. Now everything is set up with the new subscription plan.
It can be either because you have created a new listing or editing a listing with an expired subscription. Once you complete the payment, your listing will go live, and you will be no longer asked to make a payment next time you edit that listing.
If you have recently added a new listing, but your profile page isn’t live yet, it might be because we haven’t confirmed payment yet.
The fastest way to check if you have outstanding payments is using the My Account (menu found on any page). My account> My Subscriptions. You can find any due invoices and unpaid balance, and you can also make the payment by pressing the Manage Subscription link.
We are very sorry you are unhappy with our service and would love to change to make things better. Please contact us directly so that we are made aware of any issue you may have. If you are in the 30 days money-back guarantee and would like us to cancel your subscription and get a refund, we understand and respect your decision. In this case, please use the cancellation form free of charge.
When you add a listing with us, you enter into a contract to purchase a listing subscription. If you no longer wish to go ahead with the listing, you can cancel the contract before the 30 days money-back period – free of charge.
To make a payment by bank transfer or purchase order, you must select the “One Time” plan (radio button) when adding a new listing or make an additional payment. Once the “One Time” plan (radio button) is selected, you will have the choice to pay by bank transfer, and the following page will display our bank account credentials. Note that your listing will be live only after confirming the payment has been cleared by our bank.
A SWIFT code is used to determine which bank account you are using when you are transacting, while your IBAN identifies the specific bank you are using to make a payment/transfer.
Listings
Tips & Tricks
There are a few ways to improve your listing profile page. Here are our recommendations:
- add high-quality images to your listing and re-order them in the same way you expect couples to see them (most important first);
- add a high-quality video presenting your venue overview or supplier business services;
- add unique content to your listing profile (try and not copy/paste the information) as this signals duplicate content to search engines;
- add a complete description of your services you are offering, including your team and equipment;
- ask previous couples to add a review to your listing profile page.
We have a few tips on how you can make your listing more desirable to couples:
- make sure you include all your business forms of contact to your listing and keep them updated (email, phone number and any social media accounts you may have)
- when adding your website link, avoid adding your homepage and try to adding a page designed for LGBTQ+ weddings and make sure that page has a contact form or a other ways to contact
- try and avoid adding external links into your description. The only external links you should have on your profile page are your website and social media profiles. Adding external links to other sources might distract the couple’s attention and lose conversion.
Couples
General Information
To send an inquiry, head over to the listing profile page, press the “Send Enquiry” button, fill in the required information, and press the “Send” button.
Yes, we only add LGBTQ+ friendly wedding venues, suppliers, and honeymoons in our same-sex wedding directory.
Because we only act as a middle-man partner to venues and suppliers, we cannot guarantee an exact delivery time, but it’s usually pretty fast, ranging from 24 hours to a week.
Yes, it’s completely free, and we welcome all same-sex couples to add their love story to our wedding guide. Many couples find the posts on our real events helpful in finding inspiration and even plucking up the courage to ask the question themselves.
To add your photos to our guide, head over to our Add Listing page or use the My Account (menu found on any page) and create a new listing specific to your event type.
We currently offer the option to add same-sex weddings, engagements, families, and styled shoots. If there’s anything that we’ve missed, feel free to make a request.
My Account
General Information
To manage your favourite listing, head over to My Account > Bookmarks (menu found on any page).
To manage and customize your profile, head over to My Account > Account details (menu found on any page).
My Account
Login & Password
To reset a lost or forgotten password, head over to My Account > Login/Register (menu found on any page) and press the “Forgotten Password” link on the page or go straight to the Forgotten Password page.
To change your email address, head over to My Account > Account Details (menu found on any page), modify the old address with the new one and press the “Update Account” button. You will get a confirmation email that you have to push to make the change.
To log in with your Facebook or Google account, head over to My Account > Login/Register (menu found on any page) and press the Facebook or Google Button. Then you’ll get a notification asking for your permission to agree with the transfer of information and redirect you back to our Account Details page.
Sometimes, there are high numbers of emails sent between accounts, which may delay sending other external emails. There’s nothing you can do to send emails faster, but the delays should not take longer than 5 – 15 minutes. If you have waited for more than 20 minutes and haven’t received your email yet, please contact us directly.
My Account
Safety & Security
Your personal information is totally safe with us and security is on our top priority list. We only ask you to keep your account secure and never share your The Gay Wedding Guide password with anyone – that includes us.
The ideal way is to have a different password for every website. If that’s not possible for you, try using a strong password, there are lots of “how to create a strong password” articles on the web.
